AFTER-SALES SERVICE
At Elipson, we're committed to customer satisfaction. If you've had a problem with one of our products or need technical assistance, our after-sales service is here to help.
HOW TO MAKE A REQUEST
To register your after-sales service request, please fill in the online form via the link below. Our after-sales team will get back to you within 48 working hours.
INFORMATION TO BE PREPARED :
In order to process your request as efficiently as possible, please provide the following information:
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Product name
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Product serial number
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Name of retailer/purchasing centre
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Proof of purchase (invoice or receipt) - Mandatory for all warranty claims
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Precise description of the problem
HANDLING TIME
Our after-sales team undertakes to get back to you within 48 working hours of receiving your request. The repair or exchange time will then depend on the nature of the problem. For urgent matters, you can also contact us directly at : 📧 team-sav@av-industry.com